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Shipping Policy

We currently ship within Hong Kong only.
All prices are in HKD.

  • Processing time: Orders are usually prepared within 1–3 business days after payment is confirmed.

  • Delivery time: Most orders arrive within 2–5 business days after dispatch. Public holidays and bad weather may cause delays.

  • Delivery area: We deliver to most urban areas in Hong Kong. Some remote locations may not be covered or may require extra time.

  • Delivery fees: Shipping fees are shown at checkout before you confirm your order. From time to time, we may offer free delivery above a certain order amount.

  • Age restriction: By placing an order, you confirm that you are of legal drinking age in Hong Kong. The courier may ask for ID on delivery.

  • Failed delivery: If a delivery fails because the address is wrong or no one can receive the order, we may charge an extra fee for re-delivery.

For any questions about shipping, please contact us at the email or phone number shown on our Contact details.

Return & Refund Policy

We take great care in selecting and handling our wines. If something is wrong with your order, we want to help.

1. Damaged or wrong items
Please check your order when it arrives. If bottles are broken, leaking, or not what you ordered:

  • Take clear photos of the box, the labels, and the damage.

  • Contact us within 48 hours of delivery with your order number and photos.

After review, we may offer:

  • A replacement of the same product (if available), or

  • A refund in HKD to your original payment method, or

  • A store credit to use on a future purchase.

2. Corked or faulty wines
Wine is a natural product and faults can happen. If you believe a wine is corked or faulty:

  • Keep the bottle (at least two-thirds full) and the cork.

  • Contact us within 7 days of opening with your order number and a short description of the issue.

We may ask you to return the bottle for inspection. If we confirm a fault, we will offer a replacement, refund, or store credit.

3. Change of mind
We do not usually accept returns or refunds for change of mind, wrong choice, or if you simply do not like the taste. Please ask us for advice before buying if you are unsure.

4. Event tickets
For paid events, refunds or changes depend on the event conditions stated at the time of purchase. Some events may be non-refundable or may allow changes only up to a certain date.

5. How refunds are processed
Approved refunds are usually processed within 7–14 business days. Timing may depend on your bank or payment provider.

Privacy Policy

We respect your privacy and handle your personal data with care.

1. What we collect
When you visit our site, make a purchase, or contact us, we may collect:

  • Name and contact details (email, phone number)

  • Billing and delivery address

  • Order history and payment details (processed securely by our payment partners)

  • Basic technical data such as IP address, browser type, and pages visited

2. How we use your data

We use this information to:

  • Process and deliver your orders

  • Communicate with you about your purchases, events, or support requests

  • Improve our products, services, and website

  • Send you news and offers, if you have agreed to receive them (you can unsubscribe at any time)

3. Sharing your data

We may share your data with:

  • Payment providers, delivery partners, and technical service providers who help us run our business

  • Authorities, if required by law

We do not sell your personal data.

4. Data security & retention

We take reasonable steps to protect your data from loss, misuse, or unauthorised access.
We keep your data only as long as needed for legal, tax, and business purposes.

5. Your rights

Subject to local law, you may:

  • Ask to access, correct, or delete your personal data

  • Ask us to stop using your data for marketing

To exercise your rights or ask questions, please contact us using the details on our site.

Terms & Conditions

By visiting our site or placing an order, you agree to these terms.

1. About La Cave

La Cave is a wine pub and online shop based in Hong Kong. All prices are in HKD and include applicable taxes unless stated otherwise.

2. Use of the website

  • You agree to use this site for lawful purposes only.

  • Content on this site (text, images, logos) belongs to us or our partners and may not be copied or used without permission.

3. Orders & payment

  • All orders are subject to availability and our acceptance.

  • Prices and availability may change without notice.

  • Your order is confirmed only after payment is successfully processed and you receive an order confirmation email.

4. Alcohol & age restriction

  • You must be of legal drinking age in Hong Kong to buy or consume our products.

  • We may refuse service or delivery if we believe this condition is not met.

5. Liability

  • We aim to provide accurate information, but mistakes can happen. We are not responsible for minor errors in product descriptions, prices, or availability.

  • To the extent allowed by law, our liability is limited to the amount you paid for the product or service in question.

6. Events

  • Event details (date, time, menu, wines) may change. We will do our best to inform you of any important changes.

  • Some events may have special terms, which will apply in addition to these Terms & Conditions.

7. Changes to these terms

We may update these Terms & Conditions and our policies from time to time. The latest version will always be published on this page.

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